Customer Service

REPLACE YOUR DEBIT OR ATM CARD

With Howard Bank's Instant Issue, you can replace your debit or ATM card on the spot at any of our 21 branch locations.

If your debit or ATM card is lost, damaged or stolen, you can get a new one instantly at any Howard Bank branch. Your new card is ready to use the second you walk out of the branch. No waiting for the mail. No calling to activate. No worries.

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ORDER CHECKS

We’ve partnered with Harland Clarke® to provide you with easy ways to reorder checks for your Howard Bank checking account. No matter which way you prefer to order, you can choose from Harland Clarke’s full line of check designs and accessories. Here’s how to order checks:

• Use the secure online order form.
• Stop by your Howard Bank branch to place your order.
• Call a representative at 410-750-0020 to place an order.

Harland Clarke supplies checks that you can use with your Howard checking account. If you need checks for your Howard Bank home equity line of credit, please call us at 410-750-0020 to speak with a representative.

TRAVEL NOTIFICATION

If you are planning to travel, especially to distant or overseas destinations, please contact us using the form below or call us at 410-750-0020 or email us.

We’ll add a note to your account with the details about where and when you’ll be traveling and share it with our fraud detection service, Enfact®. That way, your transactions won’t trigger a freeze on your account.

REPORT UNAUTHORIZED CHARGES

If any unauthorized electronic funds transfer (EFT) transaction(s) have been charged to your card, you may need to complete an affidavit. You have 60 days from the date that the transaction was posted to your account to dispute the charge.

You can download the PDF form, complete it and bring it to your local Howard Bank branch. Or you can get the form at your local branch. Either way, a bank representative can help you complete the form and witness your signature.