How does Howard protect me from unauthorized charges?
Fraud Prevention Services (866-842-5208) has fraud analysts that watch for suspicious card activity and will contact you if they detect potential fraud on your card. For this reason, it is extremely important for us to have your most current contact information (including phone numbers and email address) on file.
If someone from Fraud Prevention Services is able to get in contact with you and confirms that fraud has occurred, your card will be blocked. If your card is blocked, you will then need to stop into any branch to receive a new card.
If Fraud Prevention Serivces is unable to get in touch with you, a temporary block will be put on your card until the transactions are able to be verified. If you experience an unexpected block on your card, please call the below numbers:
During normal business hours, call 410-750-0020.
During off-hours, call 1-866-842-5208.