In the three years that he’s been at Howard Bank, Chris Infantino has seen the mortgage department grow from a very small operation to the large portion of business that it is today. With 18 years in the mortgage industry, Infantino has answered his share of mortgage questions.
One of the most common questions people ask him is where they can find customer reviews. After all, a mortgage is a major financial commitment and customers want to make sure they are working with a reputable bank. Outside sources, like Lending Tree, have ranked Howard Bank as being one of the best mortgage lenders. With a 4.8 out of 5-star rating, 96% of customers would recommend Howard Bank for a mortgage. In fact, Lending Tree rated Howard Bank #6 overall in customer satisfaction in the fourth quarter of 2016, based on actual customer reviews of hundreds of lenders.
Infantino recognizes that the mortgage process is not as easy as it was 10 years ago. “Clients still remember a two week process and wonder why it’s still not two weeks,” he says. Because it takes longer, Howard Bank stays on top of every detail on behalf of the client. It’s this world-class customer service that differentiates Howard Bank from other lenders. It’s also what keeps Infantino busy each day.
As Senior Vice President, Infantino spends much of his day making sure the Mortgage Loan Officers have the skills and training they need to do their jobs at the highest levels. “Customer service is the ultimate focus of Howard Bank,” he says. “Howard Bank truly cares about retaining and making their customer base happy with all aspects of their relationship with the bank.”
In addition to maintaining and managing Howard Bank’s exceptional mortgage team, Infantino is committed to Zaching Against Cancer, where he is on the board of directors.
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